Quick summary: Unopened items can be returned within 10 days of purchase for a full refund or exchange.
Thanks for shopping at Botanical Be. We want you to feel completely confident in your purchase — here’s how returns work.
Eligibility
- Returns must be requested within 10 days of the purchase date.
- Items must be unopened, unused, and in their original packaging.
- Items that have been opened, used, or expired cannot be returned or exchanged.
- Return shipping costs are the customer’s responsibility.
How to Start a Return
1
Email us
Send your order number and the item(s) you’d like to return to botanical.be@gmail.com.
2
We confirm
Our team replies with return instructions and an address.
3
Ship it back
Pack the item securely in its original, unopened packaging.
4
Refund issued
Once received, your refund is credited to your original payment method.
Good to Know
- We reserve the right to refuse returns that don’t meet the conditions above.
- Refunds are credited to your original method of payment.
Questions about a return?
Email Our Team →